AT&T Merlin II Feature Module 2 Data communications Guida Utente

AT&T999-507-149MERLIN ® IICOMMUNICATIONS SYSTEMFeature Module 2System Manual

ENTERING ANDPROGRAMMINGLEAVINGTo program a feature at a voice terminal, you label an available button withMODEthe name of the feature, such as “Last N

ADMINISTRATION Before you assign lines, be sure that your system is set for the appropriatetype of pool access (see“System Type” ). Have your Station

e Touch [Enter].You hear a 2-beep signal to let you know that the copy procedure is complete.f Repeat steps b through e for each voice terminal for w

With a BIS-34D ConsoleTo set up line pools and assign line pools and lines to stations, enteradministration mode and follow the appropriate procedure

345NOTE: If the light next to Adm Tel flashes, you can’t perform thisprocedure now. Take one of these actions: Wait for the light to become steady

HOW TO USE34567NOTE: If the voice terminal is being used, the green light next to Adm Telflashes rapidly. You must wait until the green light become

Line Assignments in Square SystemsIf your responsibilities do not include system administration, skip thisinformation.DESCRIPTIONCONSIDERATIONSIn squa

FIGURE 2-11 The order in which lines are assigned to buttons on analog voice terminals in a squareconfiguration.I❑❑3❑I❑❑8❑❑❑9❑❑❑❑❑❑❑10❑22❑I❑❑2❑❑❑❑1❑6❑

SpeakerFIGURE 2-12 The order in which lines are assigned to buttons on digital voice terminals in a squareconfiguration.MessageShiftBy default, the sy

ADMINISTRATIONBefore you begin, be sure your system is set for square configuration. See“System Type. ”Have the Station Configuration Forms handy. To

HOW TO USE34BeNOTE: If the voice terminal is being used, the green light next Adm Telflashes rapidly and you don’t hear the 2-beep signal. You must e

Abbreviated RingingSee “Ringing Options. ”Account Code EntryDESCRIPTION If your system uses the Call Report feature, you can include account numbersin

Line RepresentationSee “System Type.”Line RequestDESCRIPTIONCONSIf the line on which you want toDERATIONS●●●Request to base the system alertHOW TO USE

Loudspeaker PageDESCRIPTIONWhen you have an optional loudspeaker paging system attached to thecontrol unit of the MERLIN II system, you can page peopl

HOW TO USE5 Touch Message and go on to another procedure, or leave administrationmode.Next, you assign the Loudspeaker Page feature to a line button

HOW TO USETo signal a co-worker:1 Without lifting your handset, touch the Manual Signaling button.To place an intercom call using a Manual Signaling b

FIGURE 2-13 The MERLIN II System Display Console in Administration Mode❑ ❑❑❑❑❑❑❑❑❑❑❑❑❑❑❑2-108 MERLIN II System Features

CONSIDERATIONSHOW TO USELine Shift ButtonsIn menu-driven administration, lines are represented by buttons in the fourleftmost columns on the console.

2 Enter administration mode by sliding the T/P switch to P and touchingConference twice.The administration menu appears on the display:Administration

You use the keys beneath the display for editing, as follows:● If you make a mistake, touch [Bksp] to erase one characterredial the entry.● Touch [

Cntr-PrgDataDateDayofWkDialAccDialPlanDropDISAEmergExcludeFeedbackFlexNumGroupGrpCallHldAbdnHldAbandHuntGrpICMdialInitSpIn/OutIntercomLabelLine/PoolLi

OutOnlyOutRstrPageZonePageZnPickUpPositionPrintRecallSMDRRmdrSvcRenumbrRestartRestrctRotarySingleSizeSpclNmSpdDialStartStationsStatusStopStoreSysConfS

Allowed ListsDESCRIPTIONWhen the MERLIN II system is first set up, all voice terminals can be used forall types of calls.However, the administrator ca

MessageCONSIDERATIONSPROGRAMMINGHOW TO USEHow you respond to a Message light depends on the type of voice terminalyou have.● When the light next to th

Monitor-on-HoldSee “Speakerphone and Speaker.”Music-on-HoldDESCRIPTIONWhen you have Music-on-Hold, you can provide background music for callerswhom yo

Green light on = the Music-on-Hold source is connected to this line jackGreen light off = this line jack is used in another way.HOW TO USE4 To designa

ADMINISTRATIONtelephone(s) to the Exclusion list.These users will be able to dial thenumbers on the emergency number list, however.● Attendants can ov

3 Touch [Enter] .NOTE: Removing the password deactivates the Outward Restrictionfeature. To restore Outward Restriction, you need to create a newp

5 To set the time when Night Service should go off, touch [Stop] ..-6 Dial the number of the day of the week for which you are setting a time(Sunday

Night Service with Outward RestrictionThe following procedure describeshow to set up or change your password, list of emergency numbers, orExclusion l

PROGRAMMINGb Perform one of the following operations: To remove the existing automatic start time for this day, touchDrop. To set or change the star

HOW TO USETurning Night Service without Outward Restriction On and OffA green light next to the Night Service button is on whenever Night Serviceis in

NotifyDESCRIPTIONCONSIDERATIONSPROGRAMMINGThe Notify feature is a way for people in the MERLIN II system, other thanthe attendant, to alert someone th

To123456To123Give Voice Terminals Access to Allowed ListsFrom the administration menu, touch [More], [Tables], [More], [AllowTo] .Dial the list numbe

HOW TO USE To turn on the green light next to the Receive button at another voiceterminal:1 Touch the Send button for that voice terminal.The green l

On-Hook DialingSee “Speakerphone and Speaker.”One-Touch How with Call AnnoucementDESCRIPTION If the administrator has administered One-Touch Hold with

HOW TO USEWith a BIS-34D ConsoleTo administer One-Touch Hold or change from One-Touch Hold toOne-Touch Transfer:1234To12Touch Message.Dial the 4-chara

Outside Auto DialDESCRIPTIONYou can use the Outside Auto Dial feature to dial frequently used numbersand codes with one touch. These numbers and codes

HOW TO USETo dial an outside number with one touch:1 Without lifting your handset, touch the Outside Auto Dial button for thenumber you want to dial.Y

PersonalDESCRIPTIONSpeed DialYou can use the programming instructions below to assign a 3-characterPersonal Speed Dial code (from #01 through # 24) to

HOW TO USETo place a call using a Personal Speed Dial code:1 Lift your handset, or press the Speakerphone button (for on-hook dialing).2 Dial a Person

HOW TO USETo use a dial code to select the ringing sound you prefer: (Use this procedureonly with a 7406 voice terminal. )1 Enter programming mode.2 D

PrivacyDESCRIPTIONCONSIDERATIONS.PROGRAMMINGHOW TO USEIf you share an outside line with other people, you may choose to program aPrivacy button that a

ProgrammingRecallDESCRIPTIONCONSIDERATIONSPROGRAMMINGSee “Voice Terminal Features and Programming Codes” in Section 3, “QuickReference Guides. ”You ca

4 Touch the Auto Intercom button for each voice terminal whose status youwant to change until the correct code is showing.Green light on =voice termin

HOW TO USEIf you have a Recall button, you can use the button to disconnect an intercomcall without hanging up your handset:1 Touch Recall.You can us

2 Dial number to specify timer interval:● 0 = 350 milliseconds● 1= 450 milliseconds● 2 = 650 milliseconds● 3 = 1 second3 Touch [Enter] .4 Touch

CONSIDERATIONS● To use Reminder Service, the MERLIN II system clock must be set.● Reminder Service must be reset each time it is used. It doesn’t carr

HOW TO USEProcedures for setting and canceling Reminder Service calls from attendantconsoles and from individual voice terminals are somewhat differen

Ringing/Idle Line PreferenceDESCRIPTIONCONSIDERATIONSIf you have Reminder Set buttons, they show the status of the feature. Thelight next to Reminder

PROGRAMMINGTo disable or enable Ringing/Idle Line Preference, enter programming modeand follow these steps:1 Touch a line button.2 Dial *343 to enable

HOW TO USE3 If you have a printer connected to your system, you can make sure thatyou have selected the option you want by having the system print aSy

PROGRAMMING. .HOW TO USEplaces, such as lobbies or conference rooms, not to ring. A line programmedfor no ring does not ring on outside calls, but doe

Saved Number RedialDESCRIPTIONIf you have programmed a Saved Number Redial button, you can use thebutton to save an important number for later one-tou

Send MessageDESCRIPTIONCONSIDERATIONSPROGRAMMINGHOW TO USEA system attendant can turn on theMessage light at the voice terminals ofpeople in the MERLI

HOW TO USE2 Dial *25.3 Program another feature, or leave programming mode.1 Place a ringing intercom call.2 If you hear a busy signal or the person do

To send a message to a display or to turn someone’s Message light on:1 Touch Send Message.2 Touch the Auto Intercom button for the person’s voice ter

ShiftDESCRIPTIONCONSIDERATIONSPROGRAMMINGHOW TO USEThere are three typesand two types on theof Shift buttons, one type on the 7406 voice terminalMERLI

2 Touch the programmable feature button.When you are finished using the programmable feature button, the light goesoff next to the feature button and

HOW TO USE2Touch either of two adjacent Auto Intercom buttons:Green light on = station jack part of voice/data pairGreen light off = station jack not

SMDR (StationSpeakerphoneDESCRIPTIONCONSIDERATIONSHOW TO USEMessage Detail Recording)See “Call Report. ”If your voice terminal is equipped with a spea

Special Characters in Programmed Dialing SequencesUsing On-Hook Dialing1 Without lifting your handset, touch Speaker.2 Dial the number.3 When you hea

PauseProgram a pause (1.5 seconds) into a dialing sequence. For example, youmay need to place a pause between a pool access code, such as a 9, and ano

Square Line ConfigurationSee “Line Assignments in Square Systems”StopwatchDESCRIPTION If you want to start and stop the timer on your 7406D voice term

System RenumberingDESCRIPTIONAt some point, you may need to change modules in the control unit. If youreplace a module with one of a different type, y

SystemDESCRIPTIONSizeThe MERLIN II system can be set for two different sizes: small and large.CONSIDERATIONSADMINISTRATIONThe small setting is for sys

4 Go on to another procedure, or leave administration mode.With a BIS-34D Console1 Touch Message.2 Dial # 203.NOTE: If you see the message “Wait: Sys

SystemDESCRIPTIONSpeed DialCONSIDERATIONSADMINISTRATIONThe administrator can assign System Speed Dial codesnumbers, such as warehouse or branch office

PROGRAMMING To assign a consequential System Speed Dial code, touch [Enter] andrepeat steps 2 through 4.6 Touch Conference to return to the admini

HOW TO USEYou can program a button or use a dial code to access this feature.To dial an outside number:1 Lift your handset.2 Touch the System Speed Di

3 Go on to another procedure, or leave administration mode.With a BIS-34D Console1 Touch Message.2 Dial #202 and wait for the 2-beep3 Dial one of the

TonesDESCRIPTIONYour MERLIN II systemyou of the progress of afeedback discussed herevoice terminal provides the following tortes to informcall that yo

CONSIDERATIONSThe MERLIN II system also provides you with the following tones on yourvoice terminal, unless you have a behind-switch system, so that y

Touch-Tone or Rotary SignalingDESCRIPTIONWhen the MERLIN II system is installed, it is set to send or generate Touch-Tone signals.If some of the syste

Touch-Tone EnableDESCRIPTIONCONSIDERATIONSPROGRAMMINGHOW TO USEIf you have telephone lines that carry rotary signals, use the Touch-ToneEnable feature

TransferDESCRIPTIONCONSIDERATIONSADMINISTRATIONPROGRAMMINGHOW TO USEYou can use your voice terminal Transfer button to transfer intercom andoutside ca

To transfer a call using Option B:1 Touch Transfer.2 Dial the intercom number of the person to whom you are transferring thecall.3 Hang up.To transf

PROGRAMMINGTo program an Auto Answer-All button, label a button that has lights, enterprogramming mode, and follow these steps:1 Touch the button you

To answer the call:1 Lift your handset.call is answered:The red light moves to the line button of the second call and flashes rapidly.The green light

5 Touch Message and go on to another procedure, or leave administrationmode.Voice Announcement Enable/DisableDESCRIPTIONOrdinarily, people can use t

Voice Announcement To Busy Voice TerminalDESCRIPTIONCONSIDERATIONSADMINISTRATIONThe system administrator can assign some voice terminals two consecuti

Voice Terminal TypeDESCRIPTIONADMINISTRATIONWhen the system is first set up, the system recognizes all analog stationsexcept the administrator/attenda

Volume ControlDESCRIPTIONHOW TO USEYou can adjust the volume control lever on the left side of your voice terminalto increase or decrease the loudness

Accessory EquipmentThe following information is included in “Accessory Equipment”:1 DescriptionThe description of the accessory tells what it does and

AuxiliaryDESCRIPTIONCONSIDERATIONSPower UnitYou must add an auxiliary power unit (Figure 2-14) to any control unit carrierif the total number of voice

Basic Telephones with OPTI and BTMIDESCRIPTIONTo provide service to people at a remote location, off-premises basic Touch-Tone telephones can be conne

CONSIDERATIONSFIGURE 2-16 A Basic Telephone and Modem Interface (BTMI).TEL. DEVICETIMER JACKRINGING MODENORMAL TIMEDFIGURE 2-17 A basic telephone c

ADMINISTRATIONYou use the same procedures for administering basic telephones connected toBTMIs and OPTIs that you use for administering standard voice

HOW TO USETo have your Hands-Free Unit go on automatically when you receiveintercom calls:1 Touch Auto Answer-Intercom.The green light next to the bu

FIGURE 2-18 Dial codes for basic telephones connected to BTMIs and OPTIs.I884I889883I888882I887I881Intercom-VoiceI880Intercom-RingSquareI886I885syst

Control UnitDESCRIPTIONModulesThe basic carrier contains slots for up to seven modules, which supply power,direct system operation, and provide jack c

CONSIDERATIONS● Processor Module. The Processor Module, which contains themicroprocessor that controls the system’s programs and features, alwaysoccu

FrequencyDESCRIPTIONCONSIDERATIONSHOW TO USEGeneratorIf yourbasic carrier or expansion carrier has a 12-Basic Telephone (012)Module, you must connect

General Purpose AdapterDESCRIPTION With the General Purpose Adapter (GPA) you can connect to your analogvoice terminal Touch-Tone (not rotary) equipme

like a voice terminal. Note that incoming calls ring only at the voice terminal,not at the attached device.Using Auto ModeSet the switch to Auto to c

CONSIDERATIONS●HOW TO USE●●To123Be sure you are using the correct model for the voice terminal, as shownbelow. Model S101A (silver) is used with dig

HeadsetDESCRIPTIONand Headset AdapterCONSIDERATIONSHOW TO USEA headset connectedallows you to handleto your voice terminal by way of the headset adapt

To answer a call:1 Touch On/Quiet on the headset adapter.To mute the microphone:1 Hold down On/Quiet on the headset adapter.To hang up:1 Touch Of

Loudspeaker Paging SystemSee “LoudspeakerMusic CouplerPage” in “MERLIN II System Features.”DESCRIPTIONIf your system has the Music-on-Hold feature, yo

Automatic Line SelectionDESCRIPTIONYou can program the order in which your system makes lines available to youfor outside calls. For example, if you u

Power Failure TelephonesDESCRIPTIONIn case of a power failure, a basic Touch-Tone or rotary telephone connectedto a Power Failure Telephone jack in a

Supplemental Alert AdapterDESCRIPTIONNot morethan 7 feet(unless youhave a longermodular cord)Not morethan 25 feet(unless youhave a longermodular cord)

23ToPlug one end of the modular cord into the jack labeled C.U. # on theSAA and the other end into the voice terminal’s modular wall jack.Plug the mod

IntroductionThis guide summarizes the administrative procedures described in Section 2,“Reference.”For more information about a particular procedure,

Button Code Administration ProceduresButton code administration procedures are divided into two categories: basicand optional procedures.Basic Adminis

Administration Procedure Do ThisAttendant console position1 Touch Message.2 Dial # 203,3 If green light next to Message is steady and you hear two bee

Administration ProcedureDo ThisTouch-Tone or rotary signaling1 Touch Message.2 Dial #302.3 Touch line buttons:Steady green on = Touch-ToneGreen off= r

Administration ProcedureDo ThisVoice terminal hne/line pool assignmentsin pooled systems:To assign lines to line pools1 Touch Adm Pool.2 If green ligh

Optional Systemwide FeaturesAdministration ProcedureDo ThisAutomatic Route Selection (ARS):To specify how many tables are 6-digit1 Touch Message.table

Administration ProcedureAutomatic Route Selection (ARS):continued)To delete a pool number (action alsodeletes any other digits and absorptiontype)To a

©1988 AT&TIssue 1All Rights ReservedMay, 1988Printed in USANOTICEThe information in this document is subject to change without notice. AT&T as

Automatic Route SelectionDESCRIPTIONCONSIDERATIONSADMINISTRATIONThe Automatic Route Selection (ARS) feature allows the administrator tospecify how the

Administration ProcedureDo ThisCall Pickup Groups:To assign voice terminals to groups1 Touch Message.2 Dial # 327.3 Dial number of Call Pickup group (

Administration ProcedureCall restrictions and allowed lists:To assign outward and toll callrestrictions to voice terminals:NOTE: If you do not need to

Administration ProcedureDo ThisCall restrictions and allowed lists1 Touch Message.continued):2 Dial #4.To assign access to allowed lists to3 Dial lis

Administration ProcedureDirect Inward System Access:To assign lines for DISATo specify a password for DISA usersTo set up DISA outward restrictionTo g

Administration ProcedureDo ThisForced Account Code Entry1 Touch Message.2 Dial # 319.3 Touch Auto Intercom button(s):Steady green on= voice terminal h

Administration ProcedureDo ThisGroup Paging: (continued)To get a printout of paging groups1 Touch Message.2 Dial #903 and wait for beep.3 Touch Messag

Administration ProcedureDo ThisNight Service, Enhanced (continued):To set times for Night Service to go on1 Touch Message.and off automatically2 Dial

Administration ProcedureRecall TimerReminder Service CancelTo get a printout of Reminder ServiceCancelRinging-on-TransferSystem Information Report Pri

Administration ProcedureDo ThisTransfer Return Interval1 Touch Message.2 Dial #306.3 Dial number of rings (1 through 9) preferred before calls return

Administration Button CodesAdministration CodeOther Number(s)Button(s)Feature# 201 0 = smallSet system size.1 = large# 202 0 = squareSet system line r

4 To delete an area code or exchange from the Area Code/Exchange sectionof a table:a On the Tables screen, touch [ARS-Inp] .b Dial the table number (

Administration CodeOther Number(s)Button(s) Feature# 310Number of entry on listSet up a Night Service allowed list of(0 through 9) plus theemergency n

Administration CodeOther Number(s)Button(s)Feature# 3261 = 1 minuteSet the Camp On return interval.2 = 2 minutes3 = 3 minutes4 = 4 minutes5 = 5 minute

Administration CodeOther Number(s)Button(s)Feature#6 0 through 7 (table number)Add an area code or exchange to an ARSplus 00 through 99 (entrytable.nu

Menu-Driven Administration ProceduresThe following table shows procedures for menu-driven administration. Thisdisplay-based method is used only with t

Menu-Driven Administration MapFIGURE 3-1 Menu-Driven Administration Map3-22 Menu-Driven Administration Procedures

Basic Administration ProceduresAdministration ProcedureDo ThisSystem Size Setting1 Reach screen via [System], [Size] .2 Touch [Small] or [Large] a

Administration ProcedureDo ThisFlexible Numbering, Single:To renumber lines1 Reach screen via [FlexNum] , [Single] , [Lines] .2 Dial the old line num

Administration ProcedureDo ThisAttendant Position Setting1 Reach screen via [System], [Attendants], [Position] .2 Touch Auto Intercom button(s):Gree

Administration ProcedureDo ThisVoice terminal line assignments in square1 Reach screen via [Stations], [Line/Pool] .and behind switch systems2 Touch

Optional Systemwide FeaturesAdministration ProcedureAutomatic Route Selection (ARS):To specify how many tables are 6-digittablesTo add an area code or

cdef7 ToabcDial the entry number (0 through 5) and touch [Enter] .Touch Drop.This clears out any entry already there.Perform the appropriate step:

Administration ProcedureAutomatic Route Selection (continued):To associate an absorption type with apool number after adding the poolnumber. .To delet

Administration ProcedureDo ThisBehind Switch OperationTo specify system type1 Reach screen via [System], [Type], [More] .2 Touch [BehindSw] .To admi

Administration ProcedureCall restrictions and allowed lists:To assign outward and toll callrestrictions to voice terminals:NOTE: If you do not need t

Administration ProcedureCall restrictions and allowed lists(continued):To set up allowed listsTo assign accessvoice terminalsto allowed lists toTo get

Administration ProcedureCamp On:To set the Camp On return intervalCentralized ProgrammingDialing Timeout for rotary linesDirect Inward System AccessDo

Administration ProcedureDo ThisDisconnect interval for held calls1 Reach screen via [Lines], [More] , [HldAband] .2 Touch line buttons:Steady green

Administration ProcedureGroup Paging:To assign voice terminals to groups forGroup PageTo get a printout of paging groupsIntercom Dial ToneTo set the i

Reach screen via [More], [Night], [Exclude] .Administration ProcedureNight Service, Enhanced: (continued)To set up an allowed list of emergencynumbe

Administration ProcedureDo ThisOne-Touch Call Handling Option:To set system for One-Touch Transfer1 Reach screen via [More], [Options] , [More], [More

Administration ProcedureSystem SpeedTo assignDial:System Speed Dial codesReach screen via [More], [SpdDial] .Transfer Return IntervalDo This1234567Dia

5 Dial the number (00 through 99) of the entry you want to record in thetable.For 6-digit tables, entry 00 is the area code and entries 01 through 99

Voice Terminal Features and Programming CodesThe table below acquaints you with the fixed features that come with theMERLIN II system voice terminal a

Fixed orFeature NameDescriptionProgrammableProgramming CodeCALL HANDLING (continued)Call PickupPick up a parked, held, or ringing ProgrammableDial *84

Fixed orFeature NameDescriptionProgrammableProgramming CodeCALL REPORTINGAccount NumberEnter an account number on aProgrammableDial *82Entryprinted ca

Fixed orFeature NameDescriptionProgrammableProgramming CodePRIVACYDo Not DisturbPrevent calls from ringing whileProgrammableDial *71you are busyPrivac

Feature Name DescriptionINTEROFFICE COMMUNICATIONS (continued)Leave Word CallingFeatures (cannot beused with a displayconsole)Deliver MessageReturn Ca

Feature NameDescriptionFixed orProgramming CodeProgrammableVOICE TERMINAL STATUSExtended Station Change the indication of the lightsProgrammableAt an

Voice Terminal Programming CodesProgramming Codes*20*25*27*28*29I*32*33*35*36*37*38*39*40*50*60*70*71*72*73*74Other Numbersan intercom numberan interc

Programming CodesOther NumbersFeatureAuto Answer-AllTouch-Tone Enable*75*76*77Coverage InhibitDelete Message*78*79Return CallNext MessageI*80*81Scroll

Programming Codes Other NumbersFeature*210Extended Station Status to put a voice terminal intostandard call-handling mode from an attendantconsole*211

IndexAAbbreviated Ringing, 2-142 – 2-143, 3-41, 3-46See also Ringing OptionsAccount Code Entry, 2-5, 2-50Account Number Entry, 3-40, 3-45Administratio

HOW TO USEsystem how many digits to drop if the user dials an unnecessary tollprefix, area code, or exchange for this type of line pool:● 0=No absorp

GGeneral Purpose Adapter, 2-146, 2-178–2-179Ghost Lines, 2-99Group Call Distribution, 2-70 – 2-72, 3-41, 345assigning voice terminals to groups, metho

Printer, set to scroll to top of page, method of, 3-8, 3-29Printout, getting, 2-4Call Distribution groups, 3-12, 3-33Night Service, 3-14, 3-34Paging g

VoiceVoiceVoiceVoiceterminal configuration form, 3-1terminal line assignments in behind switchsystems, method of designating, 3-4, 3-26terminal line a

Basic TelephonesDESCRIPTIONCONSIDERATIONSADMINISTRATIONHOW TO USEOn-premises basic Touch-Tone telephones can be connected to station jackson a 12-Basi

Ask your administrator whether you can use dial codes to access particularlines or line pools.If so, he or she can give you a list of codes.For more i

terminals and basic telephones take on the ringing patterns of the hostsystem.CONSIDERATIONSADMINISTRATION● Behind-switch operation is a system type,

With a BIS-34D ConsolePROGRAMMING123456Touch Message.Dial # 202.If the system can be administered, the green light next to Message is steady.When you

BIS/HFAI TerminalBridgingHOW TO USESome features operate differently if a MERLIN II system is behind anothersystem. Note these differences in the “Con

ContentsSection 1: IntroductionAbout the MERLIN IICommunications System1-1Section 2: ReferenceOverviewMERLIN II System FeaturesAccessory Equipment2-1

Call CoverageDESCRIPTIONCONSIDERATIONSPROGRAMMINGThe Call Coverage feature allows you to cover calls, including intercom calls,for people in your MERL

Dial *35 for no ring.The red light next to the button goes off.HOW TO USE Dial *36 for delayed ring.The red light next to the line button flashes.

PROGRAMMINGTo program a Call Forwarding button, label a button with lights, enterprogramming mode, and follow these steps:HOW TO USE1 Touch the button

Call ParkDESCRIPTION“CONSIDERATIONSPROGRAMMINGHOW TO USEYou can use the Call Park feature to put an outside or intercom call on holdtemporarily, that

Call PickupDESCRIPTIONCONSIDERATIONSPROGRAMMINGHOW TO USEYou can use the Call Pickup feature to answer a call that is ringing, parked,or on hold anywh

Call Pickup GroupsDESCRIPTIONA member of a Call Pickup Group can answer a call that is ringing at anyother group member’s voice terminal by just diali

PROGRAMMINGTo program a Call Pickup Group button, label a button, enter programmingmode, and follow these steps:1 Touch the button you want to program

ADMINISTRATION Although the system is factory-set to record incoming as well asoutgoing calls, the administrator can set the system not to recordthem

5678910Touch Enter.To set the current date, dial # 301.Dial two digits for the month (01 through 12).Dial two digits for the day (01 through 31).Dial

Resetting the Printer with a MERLIN II System Display ConsoleFollow the procedure below if the printer doesn’t form feed automatically andthe report h

About the MERLIN II Communications SystemEASY TO USEEFFICIENTCOST EFFECTIVEThe MERLIN® II Communications System with Feature Module 2 offersfeatures a

With a MERLIN II System Display ConsoleNOTE: If a toll prefix is required on all your lines, skip the procedurebelow and go on to“Administering Call

With a BIS-34D ConsoleNOTE: If you must dial 0 or 1 before dialing a long distance call,begin the following procedure with step 5. If you do not dial

CONSIDERATIONSADMINISTRATIONPROGRAMMINGCalls can stay “camped” for up to five minutes without any attention from theperson who originated the Camp On

HOW TO USEFollow these steps to use the Camp On feature:12If the voice terminal to which you are transferring a call is busy and thecaller is willing

With a MERLIN II System Display Console1 From the administration menu, touch [More], [More], [CntrPrg] .2 Touch the Auto Intercom button for the voice

FIGURE 2-1 Button location codes for analog voice terminals.❑#13❑❑❑#12❑#14❑❑#15❑❑❑#10❑#16❑❑#09❑❑#17❑❑❑#08❑#18❑❑# 19❑❑#20❑❑#21❑❑#22❑❑#23❑❑#03❑❑#24❑MERL

FIGURE 2-2 Button location codes for digital 7406 voice terminals.oo#42olntercom-Voiceo#41olntercom-oRing#40Messageoo#44oo#43Io Shifto #15o #16o #17

ConferenceDESCRIPTIONCONSIDERATIONSHOW TO USEWhen you want other people to join a call in progress, you can use theConference feature. You can set up

To disconnect a participant in the conference call:1 Touch Drop.2 Touch the line button of the person you want to disconnect from theconference.Cover

Dialing Timeout Interval For Rotary LinesDESCRIPTIONWhen a person places an outside call on rotary lines, your system isCONSIDERATIONSADMINISTRATIONfa

● Account Number EntryThese and the many other features and options available with the MERLIN IIsystem are explained in detail in this manual.About th

Direct Inward System AccessDESCRIPTIONCONSIDERATIONSADMINISTRATIONThe Direct InwardMERLIN 11 systemSystem Access (DISA) feature allows remote access t

HOW TO USE4 Touch [NoRestr] for no restriction, or touch [InwdOnly] for inward restriction.5 Touch the line buttons until the lights next to them sh

DisplayDESCRIPTIONDisplay units come with the BIS-34D, the SP-34D, and the 7406D voiceterminals and with the MERLIN II System Display Console. Display

FIGURE 2-4 The 7406D Voice Terminal with Display.Display screenadjustmentwheelDropSelect RingMessageShiftConferenceTransferHoldDropMERLIN II System Fe

FIGURE 2-5 The MERLIN II System Display Console2-48 MERLIN II System Features

CONSIDERATIONS● The 7406 display voice terminal and the display console screen canaccommodate two lines of information. The 7406 voice terminaldisplay

Account Code EntryWhen you use the Account Code Entry feature by touching the Account CodeEntry button, the display prompts you to enter the account c

Call CoverageIf you have a Call Coverage button programmed for another person’s voiceterminal, calls ring at your voice terminal when that person is a

To123start the timer for calls you need to time:Touch Time/Timer.Touch Start to reset the Timer to 00:00 and start the Timer.When you are finished usi

The labels, Timer,display.Alarm, and Set, correspond to the keys below the2 Touch Set to set the time.You see the following Clock Set Functionsdisp

HOW TO USE THEHow you use this manual and the user and attendant guides at any particularSYSTEM MANUAL ANDtime depends on what you want to do, as the

8 Use the Month and Date arrow keys to set the date. (The arrows pointingup raise the numbers,such as 11-04 to 12-04 or 11-04 to 11-05; the arrows

3 Use the Hour and Min arrow keys to set the time at which you want thealarm to sound. (The arrows pointing up raise the numbers, such as 10:30to 11

If you touch the Message button and there are no messages waiting for you,this display appears on your screen.If you try to return a call to someone w

Program ModeWhen you begin programming, the display tells you that you are in theprogram mode and the intercom number of the voice terminal you arepro

If you dial incorrect numbers or characters, you will see this message:Timer (The61 S-340 and SP-34D Voice Terminal)For directions on using the Timer,

Do Not DisturbDESCRIPTIONWhen you are busy and do not want to be bothered by ringing calls, you canuse the Do Not Disturb feature. When you receive ou

DropDESCRIPTIONIf you get a busy signal or no answer as you set up a conference call, or ifyou want to disconnect a person or line you added to the co

ADMINISTRATION● The administrator must use Centralized Programming to assign the ESSfeature to basic Touch-Tone telephones. The user can then access t

PROGRAMMING3 Touch Message and go on to another procedure or leave administrationmode.Putting Attendant Consoles into ESS Display Mode1 Touch Messa

HOW TO USETo monitor and change ESS status from an attendant console:1 Check the green light next to the voice terminal’s Auto Intercom button.Green l

OverviewThis section of the manual provides the information you need to program,administer, and use the many MERLIN II system features and to use thea

CONSIDERATIONSADMINISTRATIONbusiness or more convenient for users.For example, the intercom numbersfor the telephones in hotel rooms can be the same a

There are two types of administration, as follows:● In single renumbering, you assign a specific dial code to a station, line,line pool, Call Distribu

56789jack. This is the first line or station to be renumbered in the string of linesor stations.Touch [Enter] .The system displays the lowest-numbere

HOW TO USE5678Touch [Enter] .The display Shows the old dial code and prompts you to enter the new dial codeType in the new dial code.Touch [Enter] .

ADMINISTRATIONPROGRAMMING●●The Forced Account Code Entry feature applies to outgoing calls only.You may use the standard Account Code Entry feature to

HOW TO USEWith the Forced Account Code Entry feature in place, you must enter anon-null account code in order to make an outside call.NOTE: If you wa

Group Call DistributionDESCRIPTIONThe system administrator can assign voice terminals to Call Distributiongroups.These groups are usually made up of p

PROGRAMMINGHOW TO USE5 To associate line or line pools with this group, touch the line buttons untilthe lights show the appropriate code:6 Touchgroup

To transfer an outside call to a Call Distribution group:1 Touch Transfer.2 Touch the button for the group or dial the appropriate code.3 Hang up.Gro

PROGRAMMING4 Touch Auto Intercom buttons until they show the paging groupassignment you prefer.Steady green light on= voice terminal is assigned to th

MERLIN II System FeaturesTYPES OF VOICETERMINALSHOW ENTRIES AREORGANIZEDYour MERLIN II system offers features that provide effective telephoneservice

HOW TO USEYou can use a programmed button or use a dial code to access the GroupPage feature.To use a Group Page button to make an announcementthrough

Hold Disconnect IntervalDESCRIPTIONTelephone company central offices use either a “short” (50 millisecond) or a“long” (450 millisecond) disconnect int

IntercomDESCRIPTIONEach voice terminal connected to the MERLIN II system has a uniqueintercom number. You can dial intercom numbers to place calls to

Intercom Dial ToneDESCRIPTIONThere are two types of dial tones:The MERLIN system internal dial tone andthe CO line dial tone. Some modems and software

Labels for StationsDESCRIPTIONWhen the system is first set up,Page calls, transfer returns, anddisplay messages for intercom calls, GroupLeave Word Ca

FIGURE 2-6 MERLIN II Display Console in Administration Mode❑❑❑❑❑❑❑❑❑❑❑❑MERLIN II System Features2-79

Last Number RedialDESCRIPTIONWith a Last Number Redial button, you can redial with one touch the numberyou dialed most recently.You do not need to do

Leave Word CallingDESCRIPTIONCONSIDERATIONSIf you call someone in your MERLIN II system who has a display voiceterminal, but the line is busy or the p

PROGRAMMINGHOW TO USE●To A person who is sending a message from a display voice terminal seeson the display,“Message Box Full. ”If the administrator

To have your display voice terminal automatically dial the number of a personwho has left word at your display voice terminal that he or she has calle

the procedure for entering and leaving programming mode depends onthe type of voice terminal you are using, be sure that you follow thegeneral program

CONSIDERATIONSLightsGreen light on next to theSpeaker buttonGreen light on next to theHFAI/Mic button or the HFAIbutton.Green light flashing next to t

Line Assignments in Behind-Switch SystemsLine PickupSee “Call Pickup. ”If your responsibilities do not include system administration, skip thisinforma

FIGURE 2-7 The order in which secondary lines are assigned to buttons on attendant consoles and analog voiceterminals.I❑❑3❑❑❑9❑❑❑ 21❑I❑❑8❑I❑❑2❑I❑❑7❑❑

FIGURE 2-8 The order in which secondary lines preassigned to buttons on digital voice terminals. (Prime Line)1--Intercom-Voice lntercom-RingMessage

ADMINISTRATIONBefore you begin, be sure that the system is set in a behind-switchconfiguration. See “Behind-Switch Operation. ” Have the StationConfig

HOW TO USEWith a BIS-34D Console1 Touch Adm Tel.The green light next to Adm Tel becomes steady. The other lights go off.2 Touch the Auto Intercom but

Line Assignments in Pooled SystemsIf your responsibilities do not include system administration, skip thisinformation.DESCRIPTIONCONSIDERATIONSTo admi

● If you aren’t using the full capacity of a line module, the control unitassigns the potential lines as well as the actual lines to buttons on yourat

FIGURE 2-9 The order in which lines and line pools are assigned to analog voice terminals.I❑❑1❑I❑❑6❑I❑❑❑❑7❑ 19❑I❑ Main Pool orPool Access❑I❑❑5❑I❑❑8❑I

SpeakerFIGURE 2-10 The order in which lines and line pools are assigned to digital voice terminals.MessageBy default, the system assigns Main Poolor P