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Voice Messaging Solutions
10-1Overview
10
DEFINITY® Business Communications System and GuestWorks® Issue 6
Overview
555-231-208
Issue 1
April 2000
10
Voice Messaging Solutions
Overview
Less than 30 percent of person-to-person business calls reach the intended party
on the first attempt. Integration with Lucent Technologies voice messaging
products can help ensure that important calls are not lost.
For nearly a decade, the Lucent Technologies voice messaging systems have
provided businesses with the voice processing tools to communicate more effi-
ciently and to make time spent on the job more productive. Whether companies
have ten employees or hundreds, the dilemma of how to do more with less is driv-
ing them toward innovative multimedia processing solutions.
Within an organization, voice messaging is much more than just an answering
machine. It bypasses idle chatter to promote a communications mode that can be
much more efficient than two-way calling. Lucent Technologies studies show that
voice messages average 30 seconds, whereas 2-way calls run much longer and
are devoted to business only 50 percent of the time.
The Lucent Technologies voice messaging systems available with DEFINITY BCS
and GuestWorks include the following:
■ DEFINITY AUDIX (for non-hospitality offers)
■ Octel 100 Messaging (formerly Messaging 2000)
■ INTUITY AUDIX
■ INTUITY Lodging (for GuestWorks hospitality offers).
NOTE:
Some features and solutions are unavailable in some countries. Please
contact your local account manager or authorized Lucent Technologies
representative for further information about which features and solutions are
available to you.
- DEFINITY 1
- Contents 3
- 3 Industry Applications 3-1 4
- 4 Desktop Solutions 4-1 5
- 5 Mobility Solutions 5-1 6
- 7 Hospitality Solutions 7-1 7
- 9 Networking Solutions 9-1 7
- 11 Video Solutions 11-1 9
- A Features A-1 10
- C Related Documents C-1 17
- IN Index IN-1 17
- About This Document 19
- How to use this document 21
- Trademarks 21
- CAUTION: 23
- New Features for Issue 6 25
- Introduction 27
- The system’s advantages 28
- How the system communicates 29
- ECS Administrator’s Guide 31
- Software 32
- Hardware 32
- Center-Stage Switch 33
- Carriers and Cabinets 33
- Compact Modular Cabinets 34
- Single-Carrier Cabinets 35
- 2-10Hardware 36
- Multicarrier Cabinets 37
- Standard configurations 38
- 2-13Hardware 39
- Direct-Connect configurations 40
- Standard reliability 41
- High reliability 41
- Connections to the system 44
- Adjunct connections 46
- Telephone connections 47
- Network connections 47
- Industry Applications 49
- cost of other services 50
- Financial services 52
- Government 54
- Health Care 55
- 3-8Health Care 56
- 3-9Health Care 57
- 3-10Health Care 58
- 3-11Health Care 59
- Hospitality 60
- Enhance guest services 61
- Specialized solutions 62
- Legal/Professional 63
- Manufacturing 64
- Real estate 65
- 3-18Retail 66
- Wholesale distribution 67
- 3-20Wholesale distribution 68
- Desktop Solutions 69
- DCP telephones 70
- ISDN BRI telephones 70
- 6200-Series telephones 71
- 6400-Series telephones 72
- Voice features 73
- Abbreviated Dialing 74
- Bridged Call Appearance 74
- Coverage paths for a manager 75
- 4-8Voice features 76
- Conference 77
- Directory 77
- Integrated Announcements 77
- Messaging services 79
- Teleconferencing products 80
- SoundStation speakerphone 82
- SoundStation EX speakerphone 82
- Mobility Solutions 83
- Dual-Zone mobility solution 85
- Multi-Zone mobility solutions 86
- Solutions 91
- PassageWay Direct Connection 92
- Solution 92
- System Requirements 96
- Hospitality Solutions 97
- GuestWorks 98
- ECS Hospitality Operations 98
- NTUITY/PMS link integration 99
- 555-231-208 100
- April 2000 100
- 7-4Overview 100
- Hospitality enhancements 101
- NTUITY Lodging 102
- Language options 103
- Call accounting 103
- Xiox Call Accounting 104
- 7-9Xiox Call Accounting 105
- 7-10Xiox Call Accounting 106
- Data Management Solutions 107
- Data management features 108
- Digital interfaces 109
- ISDN-PRI 110
- World-Class BRI 110
- Data modules 111
- 8400B Plus data module 111
- 7400A Data Module 111
- 7500B Data Module 111
- 8-6Digital interfaces 112
- Networking Solutions 113
- QSIG global networking 114
- World Class Routing 114
- Network management features 115
- Automatic Route Selection 116
- Automatic Alternate Routing 116
- Time-of-Day Routing 116
- Subnetwork Trunking 117
- Generalized Route Selection 117
- Facility Restriction Levels 118
- Bearer-Capability Class 118
- Authorization Codes 118
- Trunk group circuits 119
- Local exchange trunks 119
- Tie trunks 120
- Auxiliary trunks 120
- Digital trunks 120
- E1 interface 120
- T1 interfaces 120
- 9-10ISDN 122
- 9-11ISDN 123
- 9-12ISDN 124
- 9-13ISDN 125
- IP Trunks 126
- Electronic Tandem Network 126
- Voice Messaging Solutions 129
- Reliability and security 131
- Improved clarity 131
- The best solution worldwide 132
- NTUITY AUDIX voice messaging 134
- Mode Code interface 136
- Mode Codes 136
- Octel 100 Messaging 137
- 10-10Octel 100 Messaging 138
- Video Solutions 139
- Group Video System 140
- MultiPoint Conferencing Unit 141
- Hunt Group Solutions 143
- Automatic Call Distribution 144
- Call Vectoring 147
- Applications 148
- Night Treatment 148
- Attendant Vectoring 148
- Call Prompting 149
- Basic Call Management System 149
- DEFINITY Extender 150
- Telecommuting Solutions 151
- Personal Station Access 153
- Station Security Codes 153
- Priority Outcalling 154
- System Management Solutions 155
- DEFINITY Site Administration 156
- DEFINITY Management Terminal 157
- Concurrent user sessions 158
- Telephone Administration 158
- 14-5Telephone Administration 159
- Traffic reports 160
- 14-7Traffic reports 161
- Call-Charge Information 162
- Call Detail Recording 163
- Call Detail Recording devices 164
- 14-11Call Detail Recording 165
- Call Detail Recording Unit/SE 166
- Other management capabilities 167
- Call Restrictions 168
- Reporting Capabilities 168
- System-Based Reports 168
- Features 171
- Automatic Routing features 172
- Look-Ahead Routing 174
- Subnet Trunking 174
- Basic features 175
- Administered Connections 176
- Administrable Loss Plan 176
- Alphanumeric Dialing 176
- Answer Detection 177
- Attendant Backup 177
- A-8Basic features 178
- A-9Basic features 179
- Attendant Serial Calling 180
- Attendant Split Swap 180
- Audible Message Waiting 180
- Auto Start and Don’t Split 181
- Automated Attendant 181
- Automatic Callback 181
- Automatic Circuit Assurance 181
- A-12Basic features 182
- A-13Basic features 183
- Call Coverage 184
- Call Forwarding 184
- Call Park 185
- Call Pickup 185
- Call Pickup — Group 185
- Call Timer 185
- A-16Basic features 186
- A-17Basic features 187
- Crisis Alert 188
- Data Call Setup 188
- Data Hot Line 188
- A-19Basic features 189
- A-20Basic features 190
- Enhanced Night Service 191
- External Device Alarming 191
- Facility Busy Indication 192
- Facility Test Calls 192
- Fiber Link Administration 192
- Go to Cover 192
- Group Listen 192
- Group Paging 193
- Hold — Automatic 193
- Hunt Groups 193
- Individual Attendant Access 194
- Interface 194
- Intercept Treatment 194
- Intercom — Automatic 194
- Intercom — Dial 195
- Internal Automatic Answer 195
- Last Number Dialed 195
- Leave Word Calling 195
- Line Lockout 195
- Listed Directory Number 196
- Long Hold Recall Warning 196
- Loudspeaker Paging Access 196
- Malicious Call Trace 196
- Manual Message Waiting 197
- Manual Signaling 197
- Message Retrieval 197
- Misoperation Handling 197
- Music-on-Hold Access 198
- Night Service 198
- Class BRI Endpoints 199
- Personalized Ringing 199
- A-30Basic features 200
- A-31Basic features 201
- A-32Basic features 202
- A-33Basic features 203
- Station Self Display 204
- Telephone Self Administration 204
- Temporary Bridged Appearance 204
- Terminating Extension Group 204
- Transfer 205
- Transfer Abort 205
- Transfer — Outgoing Trunk 206
- Transfer Recall 206
- Trunk Flash 206
- Trunk-to-Trunk Transfer 207
- Voice Message Retrieval 207
- Voice Terminal Display 208
- Whisper Page 208
- Hospitality features 209
- Attendant Room Status 210
- Numbers for Guest Rooms 210
- Automatic Wakeup 210
- Check-In/Check-Out 210
- Check In 211
- Check Out 211
- Housekeeping Status 212
- Names Registration 212
- Insert/Delete 212
- Numbering 213
- Suite Check-In 213
- VIP Wakeup 213
- Hunt Group features 214
- Intraflow and Interflow 216
- Queue Status Indications 216
- Redirection on No Answer 216
- Private Networking features 217
- Inter-PBX Attendant Service 218
- Private Network Access 218
- QSIG Basic 218
- Number Identification 218
- Trunk Group features 219
- CAMA - E911 Trunk Group 220
- DS1 Trunk Service 220
- ETSI Functionality 220
- ICLID on Analog CO Trunk 221
- ISDN — General 221
- A-52Trunk Group features 222
- Dial by Name 223
- User operation 224
- Considerations 225
- Administration 226
- A-57Dial by Name 227
- Required hardware 228
- Features Not Supported 229
- Related Documents 233
- C-2Reference documents 234
- Service documents 235
- C-4Service documents 236
- User documents 237
- C-6User documents 238
- Glossary and Abbreviations 239
- Preferred 246
- Numerics 275
- We’d like your opinion 289
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