AT&T CentreVu Release 3 Version 8 High Availability Connectivity, Upgrade and Administration Guida Utente Scaricare il pdf (Pagina 54)

Items backed up during a Full Maintenance backup

CentreVu

CMS R3V8 High Availability User Guide

C-2

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/cms/cow/reports/designer

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/cms/db/journal/shortcut

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/cms/db/journal/timetable

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ttsched

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ttsctasks

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ttsc

ACD Administration data:

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aar_agents

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acd_shifts

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acds

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ag_ex_adm

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agroups

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arch_stat

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dbstatus

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f_cdayconf (forecasting)

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f_chpap (forecasting)

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f_chprof (forecasting)

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f_cstap (forecasting)

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f_cstprof (forecasting)

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f_dataarch (forecasting)

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f_spdays (forecasting)

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f_status (forecasting)

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f_tkgpprof (forecasting)

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sp_ex_adm

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split_pro

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splits

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synonyms

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tg_ex_adm

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tgroups

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vdn_pro

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vdn_x_adm

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vdns

1 2 ... 49 50 51 52 53 54 55 56 57 58 59 ... 69 70

CentreVu 1
CentreVu® 3
Overview 0 7
Conventions 0 8
Related Documents0 8
If you have a 8
Provide information0 9
Chapter 1: Introduction 11
CMS Secondary 13
CMS Primary 13
Hardware 14
Platforms 14
R3V8 Feature 14
Enhancements 14
Availability 15
Increased Data 15
CMS HA Server 18
Maintenance 18
CMS Recovery 19
Connectivity 20
Considerations 20
Switch-Overs 20
Operations that 24
Chapter 3: User Scenarios 25
Call Work Codes3 26
Change Agent 26
Custom Reports 3 26
Oom of the window 27
Dictionary 28
Agent Groups 30
Exceptions 3 31
External Call 32
History - Turning 32
Main Menu 34
Additions 34
Printers 3 34
Scripting 3 34
Shortcuts 3 34
Split/Skill Call 35
Profile Setup 35
Synchronizing 36
Data Collection 36
Synchronizing CMS Servers 39
Timetables – 40
Running only on 40
Running on both 41
Primary and 41
Secondary 41
Global edits to 42
Users - Adding 44
Users 44
Removing 44
Users - Setting 45
User Passwords 45
VDN Call Profile 45
Administration 45
Visual Vectors 46
Vector Changes 46
Strategy 47
CMS Backup Strategy 1 49
Backup information 50
How to interpret 50
Maintenance backup 53
Data Types 57
Base Load Upgrades 64
Base Load Upgrade 65
Procedure 65

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AT&T CentreVu Release 3 Version 8 High Availability Connectivity, Upgrade and Administration Guida Utente Pagina 54

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