AT&T Definity 8410D Guida Utente

555-230-763Comcode 107985541Issue 2June 1997DEFINITY® Enterprise Communications Server (ECS) Release 58410 Voice Terminal User’s Guide

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 2Figure 1. One Version of the 8410D Voice Terminal (with Di

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 92• call waiting ringback tone — A ringback tone with a lowe

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 93TroubleshootingProblem SolutionA feature doesn’t work as n

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 94There’s no dial tone. 1 Check with your system manager to

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 95The telephone doesn’t ring.1 Make sure the ringer is turne

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 96System 75 Version NotesIf you have Version 1 or 2 of Syste

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 97Key Words to Knowaccess code See feature access code.activ

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 98DEFINITY Enterprise Communications Server (ECS), Release 5

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 99group list One of the four types of Abbreviated Dialing li

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 100reset the speakerphone Press and then to perform an a

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 101Generic 3, a DEFINITY Enterprise Communications Server (E

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 3Figure 2. Another Version of the 8410D Voice Terminal (wit

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 102

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 103Quick Reference ListsFeature CodeABBREVIATED DIALINGList

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 104Abbreviated Dialing*ItemNo.Personal List 1 Personal List

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 4The following features on the 8410 voice terminal shown in

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 5HandsetA handset is provided for placing and receiving call

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 6Shift buttonA blue button on some 8410 voice terminals whic

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 7Speaker buttonFor accessing the built-in 2-way speakerphone

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 8Test buttonWhen the voice terminal is initially powered up,

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 9A Quick Look at the FeaturesHere are brief descriptions of

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 10lists are programmable by the controller of the list; syst

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 11Call Forwarding All Calls Temporarily forwards all your ca

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page iiNOTICEWhile reasonable efforts were made to ensure that th

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 12Intercom (Automatic/Dial) Gives you quick access to specif

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 13Reset Speakerphone On those 8410 voice terminals that have

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 14Note: Your voice terminal has either the Speaker (listen-o

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 15Display Features and Features Used with the Softkeys Note:

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 16manager). Use to quickly and conveniently check messages,

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 17How to Use the FeaturesThe procedures which appear in the

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 18Note: If you are using an 8410D voice terminal, you may a

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 19Conventions Used in The Following Procedures andEach of th

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 20Troubleshooting (Later in This Guide) Later in this guide

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 21Using the Display, Softkeys and Display Control Buttons If

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page iiiYOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITYYou are res

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 22Entering Softkey Mode and Viewing the Three Feature Option

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 23The second line on each feature option screen shows the fe

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 24 Figure 4. The Three Default Feature Option Screens Note

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 25Other Softkey Features That May Be On Your Display Figure

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 26 * A button should be administered, if access to System

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 27Using the Softkeys to Activate a Feature Your display and

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 282 Press • The display shows:3 To use the Priority Calling

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 29Resetting the Speakerphone with the Softkeys (When Powerin

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 30To reset the 8410D speakerphone (when the voice terminal i

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 31Voice Feature Procedures Handset and Speaker When placing

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page iv

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 32If you hear the intercept tone while programming, start ov

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 33To program/reprogram an AD button1 On a separate sheet of

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 34Notes: If the programmed number is associated with a list,

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 35To program/reprogram an outside number, extension, or feat

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 366 Dial the number you want to store (up to 24 digits)Note:

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 37 You can access this feature with the softkeys only if

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 38To automatically place another call to an extension that w

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 39 You can access the Manual Exclusion feature with the

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 40To answer a bridged call 1 Press the call appearance butto

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 41You can access the Consult feature with the softkeys only

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997ContentsYour 8410 Voice Terminal 1A Quick Look at the Features 9

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 42To use the Consult feature to talk privately with a cowork

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 43You can access this feature with the softkeys only if your

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 44Note: Some voice terminals have restrictions on where cal

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 45You can access this feature with the softkeys only if your

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 46To retrieve a parked call from any extension1 Pick up the

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 47You can access this feature with the softkeys only if your

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 48Conference

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 49To add a call you’ve put on hold to another call you’re co

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 50Drop

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 51Handset Volume

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763ContentsIssue 2June 1997Page viVoice Feature Procedures 31 Handset and Speake

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 52Hold

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 53You can access this feature with the softkeys only if your

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 54To dial a call to a member of your Dial Intercom group1 If

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 55To answer any intercom call1 Pick up the handset• You are

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 56You can access this feature with the softkeys only if your

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 57You can access this feature with the softkeys only if your

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 58To leave a message without ringing an extension1 If you ar

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 59 To cancel a Leave Word Calling messageNote: You canno

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 60Note: When you are talking on the handset, the Mute featur

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 61 You can access this feature with the softkeys only if

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763ContentsIssue 2June 1997Page viiReset Speakerphone 63Select Ring (and Ringer Volum

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 62To change a regular call into a priority call (when you he

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 63Important: You can use this feature only if the Reset Spkr

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 64When you first power up the 8410D voice terminal, the foll

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 65To adjust the speakerphone to the surrounding room acousti

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 66 Select Ring (and Ringer Volume)

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 674 When you hear the desired ringing pattern,press again

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 682 Cycle through the ringing patterns by pressing (and then

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 69You can access this feature with the softkeys only if your

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 70To send all calls (except priority calls) immediately to c

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 71Note: Your voice terminal is set for either the Speaker (

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763ContentsIssue 2June 1997Page viiiTones and Their Meaning 91 Ringing Tones 91

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 72Note: In order for the other party to hear you, you must

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 73To mute the microphone associated with the handset so the

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 74Note: If you are uncertain whether your voice terminal is

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 75• If you have a display, it shows:(There are eight possibl

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 762 Press again to resume talking to the other party• Red

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 77Test

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 78Transfer

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 79Display Feature ProceduresThis section includes the proced

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 80When a call is received from another extension, the caller

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 81You can access this feature with the softkeys only if your

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 1Your 8410 Voice Terminal The 8410 voice terminal is availab

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 82To place a call to the name shown on the display1 Pick up

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 83You can access this feature with the softkeys only if your

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 84To see who’s on hold while on a call1 Press and then pre

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 85Message Retrieval

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 86Note: You must firstbe designated as a systemwide message

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 87You can access this feature with the softkeys only if your

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 88To see the number stored as a list item1 Press and then

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 89You can access this feature with the softkeys only if your

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 90You can access this feature with the softkeys only if your

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2June 1997Page 91Tones and Their MeaningRinging tones are produced by an in